Evaluating the Implementation of Educational Institutions' Management Systems According to the ISO 21001:2018 Standard A case Study at Al-Mansour University College
DOI:
https://doi.org/10.51173/tjms.v3i1.84Keywords:
Educational Institution Management Systems, Standard Specification, ISO 21001:2018, System Improvement PlanAbstract
The research aims to assess the reality of the implementation of the educational institution management system according to ISO 21001:2018 at Al Mansour University College in Baghdad, identify the size of the gap and determine the availability of the requirements of each clause of the standard, As well as providing a system improvement plan, which includes actions, responsibility and time required for the successful implementation of the indicators of the educational institution's management system items. The research issue was the poor implementation of the enterprise management system in the College (the research area), the lack of requirements, and the lack of knowledge of the necessary procedures for implementation. The research relies on the case study method to accurately address the research issue and identify the real causes. To collect the required data, checklists were developed using a seven-point scale and prepared according to the indicators and clauses of ISO 21001:2018. Some statistical methods were used to analyse the checklists and extract the research results. The results of the research showed that there are large gaps between the reality of the College and the requirements of the standard, as the total gap (51%) and the total application rate (49%). The application rates for each item of the specification varied according to the College's actual reality.
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