Analysis of the Size of the Gap in the Application of Total Quality Management Requirements a Comparative Study Between Ibn Al-Bitar Governmental Hospital and Al-Zaytoun Private Hospital
DOI:
https://doi.org/10.51173/tjms.v2i2.15Keywords:
Total Quality Management, Total Quality Management, Total Quality Management Requirements, continuous improvement, Senior management support, customer focus, Senior management support, customer focus, work teams, trainingAbstract
The study aims to determine and evaluate the size of the gap in the application of the requirements of total quality management in the health sector in Iraq, which was represented by the requirements (Senior management support, customer focus, work teams, training, continuous improvement,) in government and private hospitals by analyzing results Diagnosis of the strengths, weaknesses and comparison between the researchers.
As the study problem, was that there is a weakness, in the application of the requirements of comprehensive quality management in a manner that does not provide employees and patients with appropriate support and reflects negatively on the quality of the hospital's outputs, as well as poor knowledge of what the requirements are and what are the advantages achieved for hospitals that are exempted and those working in them when approved.
The study adopted the comparative approach (A comparative Study) between governmental and private hospitals that were chosen as spatial boundaries to conduct the study, and the analysis list (Checklist) was used as a tool to collect data by relying on personal interviews, observation, field coexistence, and the use of the analysis list with the intention of accessing scientific facts. As for the study sample, it was an intentional sample from the government hospital, which is Ibn Al-Bitar Governmental Hospital, and Al-Ahly Hospital, which is Al-Zaytoun Special Hospital. Discussed in Baghdad. The results showed that there is a weakness in the application of quality management requirements in both governmental and private hospitals.
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