Effect of Organization Agility and Service Quality on Organization Performance Through IT Infrastructure Flexibility
Keywords:
Organization Agility, Service Quality, Organization Performance, IT Infrastructure FlexibilityAbstract
In this study, the effects of organization speed, service quality, and the flexibility of IT infrastructure on the success of a group of public and private universities and colleges in Diyala city were studied. The current study has a practical goal and is a detailed poll when it comes to gathering data. A questionnaire was used to get the information. It was put together by looking at books and doing research in the area. The statistical group that was looked at was made up of 384 workers and clients of Diyala University in Iraq. Using Cochran’s sample size method, 384 people were chosen as a statistical sample. The method for picking people was random stratification. In this study, organization speed and service quality were looked at as independent factors, organization success as a dependent variable, and IT infrastructure flexibility as an intermediate variable. Cronbach’s alpha was used to measure the truth of both form and content and to figure out how reliable something was. When structural equation modelling was used in the Lisrel software system, the results showed that the speed and service quality of the organization has a good effect on the success of the organization, with the flexibility of the IT infrastructure playing a mediating role.
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